Qualifying customers who need additional time to pay their bill can call our automated answering system at 1-800-ENTERGY (1-800-368-3749) or request an extension through myAccount.
Sign up through myAccount:
Talk with us about your situation and we may be able to make deferred payment arrangements.
- Call 1-800-ENTERGY (1-800-368-3749)
Reconnect Fee Quote
We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749)
Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.
Low Income Information
Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs.
Bill Payment Assistance Agencies
Agencies available for customers to apply for assistance paying their electric bill.
The Power to Care
No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day. Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need. When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution. Together, we have the power to provide immediate help and hope for those in need.
Low Income Home Energy Assistance Program (LIHEAP)
he Low Income Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs, to meet their home energy costs by making payments directly to energy suppliers.
Both homeowner and renter households are eligible to receive LIHEAP assistance. For a list of LIHEAP agencies, click here. For more information on how to apply for assistance, call 1-888-454-2001.
Energy Emergency Deferred Billing Program
Entergy's Energy Emergency Deferred Billing Program is a program that assists eligible pre-enrolled Louisiana customers when the Louisiana Public Service Commission declares energy emergency periods. Enrollment can take place at anytime and, if pre-enrolled in this program when an energy emergency is declared, a customer would only pay a part of the resulting bill over a period of 12 months.
- How does it work?
The portion of the bill that will be deferred is the amount that is over and above your previous year's total bill during that same time period (this amount must be at least $20). For example, if your current bill is $140 during an energy emergency period, and your bill for the same period last year was $80, the difference ($60) is divided and paid over a 12-month period.
- Who qualifies?
- A person whose income does not exceed one hundred and fifty (150) percent of the poverty level as established by the federal government and who is sixty-five (65) years of age or older.
- A person who receives any one of the following:
- Food Stamps
- Temporary Assistance for Needy Families (TANF).
- A person whose sole income consists of Social Security payments.
- A governmental entity determined by the Louisiana Public Service Commission as being a vital governmental entity that provides services, the absence of which could result in imminent peril to the public health, safety and welfare.
- A registered Entergy Critical Care Customer.
- How do I sign up?
Currently eligible applicants in Louisiana may receive up to three (3) separate benefits per year depending on each applicant’s circumstances. Applications are accepted on a first come, first served basis with special attention given to households with members over 60 years of age, household members with disabilities and households with children age five and under. Applications are taken from the time funds become available until all funds are exhausted. LIHEAP benefits are available in every parish in Louisiana. LIHEAP applicants must be able to provide proof of income for all household members, have a copy of all household members’ social security cards, a copy of the utility bill(s), and verification they reside at the address on the utility bill. A list of LIHEAP providers in Louisiana is available here.
Customers with Life-Sustaining Medical Equipment Needs
We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).
You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider.
We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer nor can we guarantee any priority in restoration of power for any customer. Our goal is to restore service to all customers as quickly and as safely as possible.
Relief for Service Members Called to Active Duty
Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty.
Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.
If you are a service member who has been called to active duty, please click here for more information and an application to the Entergy Military Utility Relief Program. If you have any additional questions please call our customer service representatives at 1-800-ENTERGY.
Other Helpful Programs
Weatherization Assistance Program
This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income Louisianans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 225-298-3323 or get in touch with your local community action agency.
Have you received all your tax credits from the last three years?
If you qualify for the Earned Income Tax Credit (EITC), and you did not file for it in the previous three years, you may be eligible to receive anywhere from $390 to $4,300 for each year not filed. File an amended return and receive a refund now by first determining if you and your family are eligible for this credit. Then, complete the Amended U.S. Individual Income Tax Return Form 1040X, which you can download from the IRS Web site or pick up from an IRS office in your area.
For more information about claiming EITC for previous years, contact your local IRS office. To find the IRS office closest to you, access www.irs.gov/localcontacts or call 1-800-829-1040.
How to Build Wealth with Help
Want to save money and invest in a home, college education or your own small business but need a little help? Consider participating in an Individual Development Account (IDA) program. IDAs are matched savings accounts designed to encourage working individuals and families of limited means save money for specific purposes. Click here to learn more about the programs in Louisiana.