Entergy Louisiana update following historic winter event:

Entergy Louisiana successfully completed restoration efforts following February’s historic winter storm. We appreciate all customers that assisted us in conserving energy during this event.

Many customers now have questions about their bill, how it is calculated and the potential effect this storm might have on their account. 

Entergy Louisiana is a fully regulated utility that can only charge rates approved by the Louisiana Public Service Commission. Any higher than normal costs due to this event – due to higher wholesale prices or fuel costs – is subject to review by the LPSC.

We are committed to working with any customer who has difficulty paying their bill following this event. 

A range of payment options are available to customers who are having trouble paying their bill. This includes taking up to twelve months to pay their current bill and/or unpaid balances. For more information on these options please click here.

You can access easy to use self-service options 24/7.

24/7, Self-serve payment arrangements
Entergy Mobile App 24/7, Self-serve payment arrangements.
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24/7, Automated response system.
1-800-368-3749 M-F, 7 a.m – 7 p.m., Automated response system.

What’s on my Bill?

Energy Charge

This is the cost to run equipment and facilities to deliver electricity to your home. Customers are only charged for the energy they use. If your home was not using energy due to an outage or other reasons, you will not receive an energy charge for that time. 

However, it is important to note that the extreme cold temperatures across our area drove increased consumption that can result in higher than normal bills. 

If you have questions about your energy usage, you can log into myEntergy.com for a detailed breakdown of your energy usage.

Fuel Charge

Those extreme-cold temperatures heavily affected not just Entergy’s service territory, but the entire region of the country. Natural gas, which Entergy uses to operate numerous power generation facilities, was scarce and costly for utilities nationwide. As a result of the higher gas pricing and volumes used to create more electricity, recoverable fuel costs for the month of April would have been approximately $45 more than in March for a typical residential customer consuming 1,000 kWh. 

Entergy Louisiana worked with the Louisiana Public Service Commission to help mitigate the impact of those increased natural gas charges on our customers, and will spread those costs over five months, rather than including them all on one bill as would normally happen.

On average, customers can expect to see a roughly $9 increase on their Entergy bills from April through August of this year related to the recovery of those natural gas costs. As always, Entergy Louisiana’s fuel costs will be fully audited by the LPSC to ensure that its actions were prudent.

Learn more about the costs that make up your bill: