Entergy Louisiana, LLC
myAccount|Payment Options|Our Community|Business & Economic Development|Energy Education & Safety|About Us|Entergy.com
Printable Page 
Residential Main Page
Electrical and Gas Safety
Electrical Safety
Gas Safety
Fires and Burns
Electric Shock
Downed Lines
Downed Lines and Vehicles
Preparing for Outages
Storm Safety
If You Smell Gas
First Responders
Indoor Projects
Outdoor Projects
Case Studies
Electrical Safety World
Meter Reader Safety
Copper Theft
Safety Videos

First Responders

Electrical Safety:

  • Assume all overhead and downed (fallen) power lines are energized and potentially dangerous
  • Call Entergy to report the downed lines and request assistance
  • Keep yourself and your equipment at least 10 feet from all lines
  • Do not attempt to enter or contact vehicles that may be energized
  • Never cut service wires or remove electrical meters

To request a "First Responder Beware" Visor Card (while supplies last), click here.

Gas Safety:  Responding To Natural Gas Emergencies Checklist:

  • Upon arrival to scene, perform a visual evaluation / visual sweep of location to determine any immediate safety issues that should be addressed first
  • Determine wind direction / park emergency vehicles away and upwind from the area
  • Position equipment and command post based on earlier visual safety evaluation of area/location
  • Determine if an evacuation of the area is needed immediately
  • Establish a safe area around the scene including restricting traffic flow in area as required
  • Extinguish all open flames and identify any potential ignition sources
  • Determine if gas can be safely shut off at meter or appliance supply lines only
  • Never operate a pipeline control valve unless directed by the pipeline operator
  • Never touch natural gas plastic pipeline, as it may generate a static spark
  • Check surrounding buildings, basements or sub surface infrastructure for presence of gas and monitor to determine if conditions are changing
  • Provide medical assistance if needed
  • Entergy Gas* responds to every gas house/business fire, gas emergency and gas leak 24/7 when notified, however should there be no gas utility personnel present on the scene, please call Entergy at 1-800-368-3749 or our Gas Dispatch Center at 1-800-648-7411 immediately to request assistance
  • Develop an Incident Action Plan (IAP) and applicable Incident Command System (ICS) structure
  • Keep gas utility personnel informed and included in key discussions when establishing strategic objectives
  • Avoid forced ventilation of structures and excavations
  • Do not use water to suppress a natural gas fire unless the fuel source has been isolated and pipeline operator advises to take this action
  • Use only intrinsically safe lights and radios
  • Protect your employees and beware of pockets of un-burning gas that could find ignition sources

NOTE:  Entergy Gas Service Representatives are available 24 Hours a day, 7 days a week to assist you in gas emergency situations.

Emergency contact gas control numbers:

  • 1-504-670-3544 (Local)
  • 1-800-648-7411 (toll free)

* Gas services are provided in New Orleans by Entergy New Orleans, LLC and in Baton Rouge by Entergy Louisiana, LLC.