Claims Process
PLEASE TAKE A MOMENT …
We understand that you have experienced a loss and that you believe Entergy
Louisiana LLC or Entergy Gulf States Louisiana, L.L.C. may be responsible. In
order to evaluate your claim, we need you to provide certain information about
the incident. Below you will find frequently asked questions about filing a
claim with us.
WHAT IS OUR CLAIMS POLICY AND PROCESS?
It is our policy to respond to claims quickly and fairly. We evaluate each
claim case-by-case based on the information you provide and our investigation.
This can take some time, depending on the complexity of the incident and the
quality of information you provide. When our investigation is complete, we
will either call you or send you a letter.
YOUR RESPONSIBILITY AS A CLAIMANT. . .
As a claimant, you have a responsibility in this process. You should retain
copies of all receipts so you can provide full and accurate documentation of
any loss or damage sustained. You must also reduce your damages, which means
that you have the duty to try to minimize the loss and to make sure that
losses or expenses incurred because of an incident are not building up
needlessly and that they are reasonable in relation to the loss.
WHAT IS YOUR OTHER CLAIM OPTION?
You may wish to refer your claim to your insurance company. The insurer may be
able to reimburse you for your losses without an investigation.
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