Have you been impacted by the Gulf Oil Spill?

We at Entergy are mindful of the devastating toll that this crisis has taken on our customers and our communities. We want to let our customers know about services and resources available to help. Listed below are agencies that provide utility payment assistance. Contact the agency in your area to see if you qualify. Renters or Homeowners may apply for assistance.

Community Services/Resources

Get Help

Low Income Home Energy Assistance Program (LIHEAP)
Utility Payment Assistance

The Low Income Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs, to meet their home energy costs by making payments directly to energy suppliers. 

Both homeowner and renter households are eligible to receive LIHEAP assistance, depending on fund availability. For assistance, contact: 

Power to Care Fund

No one should have to choose between food or medicine and electricity. But sadly, many elderly and disabled individuals face these choices every day.  Through the Power to Care, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. For more information, contact:

Level Bill

Levelized Billing allows customers to pay approximately the same amount for electric service every month. For example, they pay a lower amount than their actual bill amount during the high-bill summer months, but are required to make it up with higher payments during the low-bill winter months. This creates manageable bills regardless of temperature, volatility of our fuel cost, and usage. Under this program, bills are essentially an average of the customer’s monthly utility costs over a 12-month period. Bills will vary slightly each month. The benefit of Levelized Billing is that fluctuations in bill amounts are averaged out over the year.

Gulf Catastrophe Bill Deferral Plan

The Gulf Catastrophe Bill Deferral program is a new program created in conjunction with the Louisiana Public Service Commission to help qualified residential customers that have been impacted by the Gulf of Mexico oil spill.

To participate, customers must have a local assistance agency (eg: Community Action Partnerships, Council on Aging, Catholic Charities) verify that the customer has been impacted by the oil spill. The customer must also meet that agency’s criteria for emergency bill payment assistance.

The program will allow customers to defer part of their monthly bill for six months and set up payment plan at the end of the six months for any balance that accumulates over the deferral period.

Entergy cares about all of its customers and wants to help those that are in need. Sign up for help today. For more information on the program, customers can call Entergy at 800-368-3749 or click the link below, fill out the information and one of our customer service specialists will contact you.

Gulf Catastrophe Deferrals ( click here).

Deferred Payment Arrangement

A deferred payment agreement (DPA) is an arrangement between the customer and Entergy to pay the customer’s balance in installment payments to be included with future billings. A DPA may be offered to any qualifying residential or small commercial customer. Agreements are generally granted for up to a three month installment period unless extenuating circumstances are present. A DPA is not the same as an extension agreement. In an extension agreement, the customer will pay the balance in less than 30 calendar days from the last bill’s due date. A customer may apply for the DPA by phone. If you are unable to pay your bill on time, please call us at 1-800-ENTERGY (800-368-3749). Entergy may offer a DPA to assist you with your bills.

Food/Counseling/Service Referrals

• United Way’s 2-1-1 24-hour Assistance Information Line - Click here
• Catholic Charities Oil Spill Relief Centers location and hours of operation - Click here

Donate

• United Way of the Greater New Orleans area Oil Spill Assistance Fund - Click here
• Catholic Charities - http://www.ccano.org

Volunteer

Catholic Charities
http://www.ccano.org/?p=662#more-662

National Audubon Society
http://web1.audubon.org/news/pressRelease.php?id=2580

Coalition to Restore Louisiana’s Coast
http://lagulfresponse.org