Entergy Louisiana Leadership
Dennis Dawsey – Vice President Customer Service
Dennis Dawsey is the Louisiana vice president of customer service. He is responsible for overseeing electric service and reliability to more than one million customers in the state and reports to Louisiana president and chief executive officer Phillip May and New Orleans president and chief executive officer Charles Rice.
During major storms, he has the added responsibility of serving as Entergy’s Louisiana incident commander. In this role, he successfully directed the state’s electric restoration efforts during Hurricanes Gustav and Ike in 2008 and Hurricane Isaac in 2012.
Dawsey has served and/or led a number of directives within the company, but always maintains safety as his top priority. Prior to leading the customer service organization, he was Entergy Louisiana’s vice president of transmission and distribution operations, which followed his work as director of distribution operations for Entergy Mississippi and as region manager for Entergy Louisiana. In that Louisiana role he was instrumental in successfully completing restoration work following the damage caused by Hurricane Katrina in Metairie and Kenner, as well as the northshore area of Lake Pontchartrain in 2005.
Dawsey’s Entergy career spans 35 years—21 in Louisiana, 11 in Texas and three in Mississippi. A registered professional engineer in Louisiana and Texas and a certified project management professional, Dawsey has served as a field design engineer, industrial account representative, substation/relay/SCADA design engineer, distribution planning engineer, transmission planning engineer, area design manager, network manager, engineering manager and region manager. He also worked in a system-support role as manager of IT Systems Development and Management.
Dawsey serves as chairman of the Louisiana State University Division of Electrical and Computer Engineering Board of Advisors as well as a member of the Baton Rouge Area Chamber Board. Dawsey received his bachelor’s degree in electrical engineering from LSU in 1980 and his Master of Business Administration from the LSU Flores Executive MBA program in 2003.